Boston, MA 09/09/2014 (wallstreetpr) – According to a report, Spok Holdings Inc (NASDAQ:USMO) has helped NHS Trust in boosting its productivity. USMO made an announcement stating that with the help of its healthcare console solution, North Bristol NHS Trust could improve its operator efficiency and also simplified communications. North Bristol NHS Trust uses the operator console 24/7 in order to launch emergency communication and connect callers with customer care executives as and rescue team. With the help of this operator console, it has managed to improve overall staff response time in relation with critical patient situation.
USMO Management Call:
According to Rhian Bidlake-Corser, IT Project Manager, North Bristol NHS Trust, “When the IT Switchboard Service Team of our company decided to move to a new facility, we decided to introduce more advanced and effective communication solution.” He further added that the main reason behind opting for Spok Holdings Inc (NASDAQ:USMO)’s healthcare console solution was its efficiency in relation with handling huge call volume without compromising the quality of service. It did not only improve the productivity of operators, but also increased the service quality to a great extent.
North Bristol NHS Trust operators handle multiple sites at the same time, which makes the task very toilsome. The volume of calls makes it very difficult for the operators to revert all the calls with 0% drop rate and top notched quality. According to one of the spokesmen of the company, it was getting difficult for us with every day to handle so many calls and maintain a good quality, but all credits to Spok Holdings Inc (NASDAQ:USMO) that has provided an excellent solution. With the help of this new solution, operators cannot only operate effectively, but also revert to number of callers than ever.
Management of North Bristol NHS Trust also confirmed that it was working with Spok Holdings Inc (NASDAQ:USMO) towards developing a single on-call rota system. With the help of this system, operators can connect to the correct caregivers at all times.
