Boston, MA 09/15/2014 (wallstreetpr) – Nice Systems Ltd (ADR) (NASDAQ:NICE) seeks to give a live demonstration of NICE Real-Time Authentication at FinovateFall 2014, which is due to be held from Sept 23 to Sept 24 at the New York Hilton Midtown in New York.
Speeding-Up Processes
The Nice Systems Ltd (ADR) (NASDAQ:NICE)’s new solution aims at securing risk of swindle while enhancing customer experience. The application works by validating the identification customers through a unique voice identification process as they talk with an agent. The system is independent of passwords or PINs, the company said. The company ‘s Seamless™ Passive Enrollment, which is due to be patented, employs a procedure that controls a customer’s earlier call recordings. The previous records of a customer create a voice print which then would automatically confirm their identity.
As pointed out in an article published by PRNewswire, the new solution offered by the company will simplify the multi-step authentication procedure. It will hence reduce customer exertion by skipping a rigorous questionnaire that is traditionally otherwise needed. In addition, it cuts down average time consumption on each customer by as much as 45 seconds for every call. The application is already deployed by many large global financial organizations which need to deal with millions of calls.
Customer Security
Nice Systems Ltd (ADR) (NASDAQ:NICE), U.S. President, Tom Dziersk, said that financial institutions are facing increased challenges as financial crimes are becoming increasingly sophisticated. This prevents organizations from providing immediate and efficient customer assistance and also from protecting private data of their customers from fraudsters. Addressing this problem, Nice Systems Ltd (ADR) (NASDAQ:NICE) proposes a solution to speed up the process of customer authentication so as to save time for institutions to focus on customers’ priorities and demands. He further added that real-time identification technology also provides financial institutions an opportunity to understand their customer better by addressing their queries better, faster, efficiently and most importantly with enhanced security.
