Boston, MA 08/13/2014 (wallstreetpr) – Customer servicing is one of the most-crucial aspects in today’s time which most of the company fail to understand. The latest example of a profit centric approach rather than customer centric approach is Comcast Corporation (NASDAQ:CMCSA). Those who spent eight minutes to listen Comcast-customer-service pain last month, they could understand the exact situation that’s there in the market. The clip became viral in very less time because those who had dealt with CMCSA in one way, or another, could relate their story to the one that was told in the clip.
Main Reason Behind The Recent Issues:
Comcast Corporation (NASDAQ:CMCSA) has tried very hard to expand in last few years. Acquisitions after acquisitions seem like the only thing it has to do to acquire other companies and expand its reach. In amidst of all this, CMCSA might have forgotten to focus on servicing, product quality and customer feedback. Today it has around 83,000 employees working in 80 different markets. On top of that, a pending deal Time Warner (2nd biggest cable provider of the country) will add more employees as soon as it gets closed.
The company is going after every player in the same industry like anything to stop competition, but at the same time it is not able to implement integration. Each organization has a different culture and way of working, but if you try to change its way of working out things in a single day, then it’s not possible. Same is the case with Comcast Corporation (NASDAQ:CMCSA). It tries to change rules and regulations of any organization that it acquires according to its convenience which results in a bad impact over employees as well as over customers.
Due to its weird behavior, Comcast Corporation (NASDAQ:CMCSA) has started losing faith that consumers once had on it, and if it will continue the same way as it is doing now, then it may lose its goodwill as well.
