Boston, MA 10/07/2014 – According to reports, Incontact Inc (NASDAQ:SAAS) has announced that a global safety industry leader has decided to leave its existing legacy premise system in order to introduce inContact cloud contact center platform. The main reason behind this decision is nothing but dissatisfaction in regard with service quality. As per the information, a global safety industry leader disclosed that it had experienced service downtime and various limitations way too often with the old premise system.
Insights of the matter:
Incontact Inc (NASDAQ:SAAS) is one of the well-known names in the field of cloud computing services. According to the company, quite a few issues faced by its industry leader client had put questions on its credibility of delivering world-class services to its customers or not. Due to this inefficient and below quality performance, it had to turn towards another platform.
The new customer of Incontact Inc (NASDAQ:SAAS) is an efficient and specialized industry safety company. It will implement the excellent cloud platform for all of its requirements. The new cloud platform is based on Interactive Voice Response (IVR) and Automatic Call Distributor (ACD) foundation. Both of them ensure that whenever customers need unique service, they are automatically redirected to highly effective and skilled agents. Apart from it, InContact also implements a high-class comprehensive work solution. It will include WFO or Workforce Optimization, which is designed to meet various interactions and improve their quality.
According to Paul Jarman, CEO of Incontact Inc (NASDAQ:SAAS), it’s very important for a business to take positive outcome from interactions with its clients. Those who fail to do so, they don’t survive for long. The cloud contact center portfolio of the company can be an effective option for such businesses that seek to cultivate a positive experience out of every interaction they have with their customers. He expects the demand of SAAS’ cloud contact center will increase significantly in the future.
