Boston, MA 09/12/2014 (wallstreetpr) – The largest automakers in the U.S., General Motors Company (NYSE:GM) Chief Executive Officer Marry Barra said that the company has been working hard to make sure that the new vehicles coming out from its factory would have even high standards of safety and quality. The comments from the CEO come in the wake of a number of recalls that the company had to make due to ignition switch problem.
No Hesitation To call Back Vehicles
The company’s CEO said that it would not mind in recalling more vehicles in case the need arises since its top most priority was customer satisfaction and reiterated it once again, Bloomberg reported.
General Motors Company (NYSE:GM)’ Barra said that the company has benchmarked externally other industries such as aerospace, nuclear and others where there was a requirement of a truly zero-defect mind-set. This meant that there would be zero-tolerance on the safety issue. However, she said that if the company learns about any issue at any point of time, it would put the customer in the center and would handle the issue accordingly. Therefore, if it required, it would not bother to recall.
The CEO said that the company has substantially completed its recall of vehicles. She had to appear before the panels of Congress at least four times after becoming the CEO in January. General Motors Company (NYSE:GM) has recalled nearly 29 million vehicles following the ignition switch problem.
Restructuring In India
Barra was airing her comments while on her trip to India, where the company is struggling to challenge Maruti Suzuki, the market leader, and also lost its market share consistently in the recent past.
General Motors Company (NYSE:GM) has witnessed market share dipping for the fourth straight years. For the fiscal year ended March 2014, its market was slackened to 3.2% from 3.3% in the previous year. The lack of after-sales service networks and above the rivals’ prices was cited for the unimpressive performance.
However, Barra said that the company cannot afford to remain merely as a competitor in Indian auto market and wants to lead it. This apart, Indian market would be the third largest market by the year 2020 after China and the U.S. Therefore, the company has initiated its restructuring process without providing more insight as to how it plans to proceed with two factories in India.
