Boston, MA 05/15/2014 (wallstreetpr) – FirstMerit Bank, N.A., a subsidiary of FirstMerit Corp (NASDAQ:FMER), entered into a partnership with Diebold Inc (NYSE:DBD) for a comprehensive assessment of FirstMerit Bank’s branch as well as self-service networks in a few chosen markets.
Assessment Questions
A few important questions such as following will be answered in this assessment:
- The number of ATMs and branches ideal for a place
- Location of the ATMs and branches
- Service Model ideal for every branch
Benefit of the Comprehensive Assessment
A comprehensive assessment of the FirstMerit Bank shall be managed and completed by Diebold Advisory Services. This assessment will enable FirstMerit Bank to have proper optimisation of its operations so that the localised needs of the customers are met easily.
Words from the FirstMerit Bank’s Executive Vice President, Retail Banking
The Executive Vice President, Retail Banking, Jim Brocklehurst, commented that the focus of the bank was improvement of customer experience as well as operational efficiency. He also added that the recommendations and analysis of Diebold Advisory Services will ascertain that the bank was easily approachable for the customers and that the desirable services and solutions were delivered right away.
Assessment Process of Diebold Advisory Services
Diebold Advisory Services, in order to complete the comprehensive assessment of FirstMerit Bank, will first pay a visit to all the branch locations and hold interviews with the key stakeholders. The later steps will involve the analysis of banking channel usage data as well as review of local demographics. After all this, assessment of branch performance metrics shall be done.
The analysis by Diebold Advisory Services of all the aforesaid factors and characteristics will then move the process of assessment towards recommendations on how the bank’s distribution network should be optimised in each and every market. The recommendation will also focus on improvement of operational efficiencies along with enhancing the customer experience.
