Boston, MA 10/16/2014 (wallstreetpr) – According to reports, a leading insurance service provider from North America has decided to extend its investment support to engagement optimization solution of Verint Systems Inc. (NASDAQ:VRNT). The announcement was made by the company itself.
Insights of the announcement:
As per the information made public by Verint Systems Inc. (NASDAQ:VRNT), one of the leading insurance service providing companies of Canada, and United States want to implement Verint Customer Feedback. It is an integral part of VRNT’s Workforce Optimization solution. The main objective behind this initiative is nothing but to broaden VRNT’s Customer Engagement Optimization suite for better delivery of products and services.
A lot of organizations from around the globe prefer to use analytics and workforce optimization solutions of VRNT for analyzing, capturing and acting on the voice of their customers. Apart from voice recognition, VRNT’s services are also used for optimizing customer engagement process. Some of the major services offered by Verint Systems Inc. (NASDAQ:VRNT) that are used by organizations in today’s time include desktop and process analytics, workforce management for back office, enterprise feedback management and text analytics. The insurance service provider from North America also uses all these solutions offered by VRNT in order to ensure effective customer care and operational excellence.
With the help of Verint Systems Inc. (NASDAQ:VRNT)’s second to none solutions, the internal analysts’ team of the insurance service provider can focus on other aspects in order to deliver best of the services to all the customers. It not only enhances overall efficiency of the company but also increases customer satisfaction. The insurance provider made an investment earlier for taking all the above-mentioned services of VRNT. It has got good results consistently, which has prompted it to extend the investment. Management of VRNT is looking forward to introducing a lot more improvements for serving its customers in a better way than before.
