Boston, MA 10/30/2013 (wallstreetpr) – In apparent efforts to take its customer-experience up in the air and on the ground, Delta Air Lines, Inc. (NYSE:DAL) has introduced three updated Boeing 757 aircrafts which will debut July 2014 on transcontinental route between NY-JFK and Los Angeles. The tickets for this enhanced flight are already available for purchase.
Delta Air Lines had prepared its customers for this upgrade with an earlier announcement. The flights will feature all-flat-bed seats in BusinessElite. These features will also be added to all trancon flights by 2015. Basically, these enhancements are a reflection of the airline’s response to its customers likes. On the NY-JFK to Los Angeles route, Delta Air Lines already has full flat-bed seats on its Boeing 767 transcon flights which serve the route with eight daily flight connections.
Customers on the updated Boeing 757 flight for NY-JFK to Los Angeles will be treated to three-course menu from the renowned chef Michale Chiarello. This gourmet menu will be paired with wine from Andrea Robinson. There will also be a Tumi kit featuring Malin+Goetz skincare products.
The modified flight will also include adjustable headrest, slim-line design for enhanced personal space, 9” video monitor, USB power ports and standard 110v in the economy cabin. The updated 757 fleet will feature in-flight Wi-Fi, over 1K on-demand channels and 18 channel satellite TV.
From the air to the ground, Delta Air Lines customers will enjoy enhanced Terminal 4 at the JFK International Airport, NY and at the Los Angeles International $229 million has been invested in the overhaul of Terminal 5. So these state-of-the-art facilities will facilitate speedy check-in and check-out at the terminals, further improving customer experience.
Since 2010, Delta Air Lines has invested excess of $3 billion towards customer experience enhancement. These include full flat-bed install the airline’s international fleet and terminal upgrades. And this investment is already paying off as the company recently reported better-than-anticipated earnings in the last reported quarter.
