Boston, MA 07/25/2014 (wallstreetpr) – 8×8, Inc. (NASDAQ:EGHT), the cloud-based communications, is on the right track to augment its customer experience management. The extension of the partnership with Zendesk will probably work for a company to enhance customer experience through Virtual Office Cloud Telephony Platform. Is there any mastermind working behind the tactical move, as the company puts its step at a gap of 24 hours after the announcement of the financial earnings?
8×8, Inc. extends partnership with Zendesk:
The U.S. based telecommunication service business, under intense supervision of Chief Executive Officer, Director Vikram Verma, exposed the facts and figures of the first quarter of fiscal 2015 that ended June 30, 2014. After an inspiring performance in this quarter that holds a record revenue growth of 30% year over year, the out-of-the-box integration with Zendesk’s customer service platform is surely impact a direct impression on the next quarter’s performance and service quality.
Huge progress in revenue growth:
8×8 acknowledged that the business requires a better customer interaction totally with the leading business in the competitive world. An ineffective customer experience will ruin the relationship with the customers and, of course, degrade the quality of the business. The record in the revenue (from product and service combined) bounced from $29.2 million a year back to $37.9 million this quarter.
A strategic connection:
The CEO, Mr. Verma, while commenting on the significant earning statistics, mentioned that 94-% year over year advancement in new mid-market as well as channel sales, along with 41-% mid-market fetched service revenue. It indicates an expanding notion for 8×8, Inc. (NASDAQ:EGHT).
On the next day, Mr. Verma couldn’t control his excitement while proudly announcing to be the first cloud UC provider offering “secure and reliable business telephony”, through combination with Zendesk.
