{"id":135801,"date":"2026-06-16T08:00:19","date_gmt":"2026-06-16T12:00:19","guid":{"rendered":"https:\/\/cablemanpro.com\/wallstreetpr\/fast-food-giant-dethroned-as-customer-study-crowns-americas-new-favorite-restaurant-chain-135801"},"modified":"2026-06-16T08:00:19","modified_gmt":"2026-06-16T12:00:19","slug":"fast-food-giant-dethroned-as-customer-study-crowns-americas-new-favorite-restaurant-chain","status":"publish","type":"post","link":"https:\/\/cablemanpro.com\/wallstreetpr\/fast-food-giant-dethroned-as-customer-study-crowns-americas-new-favorite-restaurant-chain-135801","title":{"rendered":"Fast-food giant dethroned as customer study crowns America’s new favorite restaurant chain"},"content":{"rendered":"
\n

America’s favorite fast-food chicken chain<\/a> has been knocked from the top spot in a closely watched customer satisfaction ranking.<\/p>\n

Chick-fil-A, which topped the annual American Customer Satisfaction Index (ACSI) in 2025, fell to second place this year.<\/p>\n

Jersey Mike’s claimed first place, with an ACSI score of 84 out of 100, edging Chick-fil-A’s 83.<\/p>\n

RAISING CANE’S FOUNDER WON’T EAT ONE SIDE DISH STILL ON THE MENU<\/u><\/strong><\/a><\/p>\n

The shift marks the first time in over a decade that a new chain has led the ACSI’s quick-service restaurant<\/a> (QSR) category.<\/p>\n

The latest study<\/a>, released Tuesday, was based on 16,464 completed surveys conducted via email between April 2025 and March 2026.<\/p>\n

The ACSI described Jersey Mike’s as “a new leader among QSRs,” adding that it was the first time in more than a decade that a new chain led the quick-service category.<\/p>\n

The report credited Jersey Mike’s with maintaining high customer satisfaction while rapidly expanding its restaurant footprint.<\/p>\n

CLICK HERE TO SIGN UP FOR OUR LIFESTYLE NEWSLETTER<\/strong><\/a><\/p>\n

“Jersey Mike’s ACSI success is consistent with their business performance, including rapid unit growth, strong customer demand, and a model designed around throughput and off-premise convenience from high digital pickup usage,” the study noted.<\/p>\n

Jersey Mike’s, founded in Point Pleasant, New Jersey, in 1956, has more than 4,000 locations across the U.S. and Canada, according to its website.<\/p>\n

CLICK HERE FOR MORE LIFESTYLE STORIES<\/strong><\/a><\/p>\n

The chain is best known for its made-to-order subs and “Mike’s Way” sandwiches topped with onions, lettuce, tomatoes, oil, vinegar<\/a> and spices.<\/p>\n

The ACSI added that the chain’s menu is “fairly narrow, and they have a model conducive to franchisee success.”<\/p>\n

Though Chick-fil-A was dethroned for the first time in more than a decade, the ACSI said the Atlanta-based chain “is still the clear leader for chicken<\/a>.”<\/p>\n

Following Chick-fil-A were Jimmy John’s and Panda Express, which tied for third place with scores of 81.<\/p>\n

KFC, Papa Johns and Pizza Hut<\/a> followed with scores of 80 \u2014 while Domino’s, Raising Cane’s, Starbucks and Subway each earned ratings of 79.<\/p>\n

Burger King, Culver’s, Dunkin’, Little Caesars and Panera Bread rounded out the next tier with scores of 78.<\/p>\n

TEST YOURSELF WITH OUR LATEST LIFESTYLE QUIZ<\/strong><\/a><\/p>\n

Ranking near the bottom were Dairy Queen and McDonald’s<\/a>, which tied for last place among major quick-service chains with scores of 72.<\/p>\n

Fox News Digital reached out to Jersey Mike’s and Chick-fil-A for comment.\u00a0<\/p>\n<\/div>\n

Source – https:\/\/www.foxnews.com\/food-drink\/fast-food-giant-dethroned-customer-study-crowns-americas-new-favorite-restaurant-chain <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

America’s favorite fast-food chicken chain has been knocked from the top spot in a closely watched customer satisfaction ranking. 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