{"id":128604,"date":"2026-04-21T12:18:56","date_gmt":"2026-04-21T16:18:56","guid":{"rendered":"https:\/\/cablemanpro.com\/wallstreetpr\/dairy-queens-new-drive-thrus-without-humans-spark-backlash-by-frustrated-customers-128604"},"modified":"2026-04-21T12:18:56","modified_gmt":"2026-04-21T16:18:56","slug":"dairy-queens-new-drive-thrus-without-humans-spark-backlash-by-frustrated-customers","status":"publish","type":"post","link":"https:\/\/cablemanpro.com\/wallstreetpr\/dairy-queens-new-drive-thrus-without-humans-spark-backlash-by-frustrated-customers-128604","title":{"rendered":"Dairy Queen’s new drive-thrus without humans spark backlash by frustrated customers"},"content":{"rendered":"
\n

Dairy Queen customers may soon be ordering Blizzards from an artificial intelligence<\/a> (AI) voice assistant \u2014 instead of a human employee.\u00a0<\/p>\n

The popular fast-food chain<\/a> is expanding its use of AI at its drive-thru locations, with plans to bring the feature to select franchises across the U.S. using voice technology from Presto, the company said in a news release.<\/p>\n

The partnership will allow customers to place orders through an automated voice assistant rather than a human employee.<\/p>\n

STARBUCKS USES CHATGPT TO SUGGEST DRINKS BASED ON MOOD AS EXPERT WARNS OF HIDDEN DOWNSIDES<\/strong><\/a><\/p>\n

The rollout follows a series of pilot tests in 2025 that the company said improved both order accuracy and customer satisfaction.<\/a><\/p>\n

“We’ve been thrilled to partner closely with their team to optimize the last mile of AI deployment, including complex menu integrations, friendly voices and a smooth human-AI waltz that just works,” said Krishna Gupta, CEO of Presto.<\/p>\n

The AI system can accurately process about 90% of orders, a Presto spokesperson told The Wall Street Journal<\/a>.<\/p>\n

CLICK HERE TO SIGN UP FOR OUR LIFESTYLE NEWSLETTER<\/u><\/strong><\/a><\/p>\n

Fox News Digital reached out to Dairy Queen for comment.<\/p>\n

Some customers on social media have weighed in on Dairy Queen’s use of AI in its drive-thrus \u2014 with reactions ranging from frustration to cautious acceptance.<\/p>\n

“I hate fast-food AI in general. Nine out of 10 times the employees need to take over anyway,” one Reddit user wrote while discussing the chain’s new ordering system.<\/p>\n

CLICK HERE FOR MORE LIFESTYLE STORIES<\/u><\/strong><\/a><\/p>\n

Others criticized how the technology interacts with customers, saying they prefer a more direct, human-driven experience when placing orders.<\/p>\n

The shift toward AI-powered ordering reflects a broader trend<\/a> across the fast-food industry, as companies look to speed up service and streamline operations.<\/p>\n

TEST YOURSELF WITH OUR LATEST LIFESTYLE QUIZ<\/u><\/strong><\/a><\/p>\n

Fox News Digital previously reported that drive-thru technology is becoming more advanced, with AI helping speed up service times at some restaurants<\/a>.<\/p>\n

A recent industry study found AI-powered drive-thrus were faster than those staffed by humans, though they scored lower on friendliness.<\/p>\n

This suggests companies are working to balance efficiency with customer experience as ordering becomes more automated.<\/p>\n

Deirdre Bardolf of Fox News Digital contributed reporting.<\/i><\/p>\n<\/div>\n

Source – https:\/\/www.foxnews.com\/food-drink\/dairy-queens-new-drive-thrus-without-humans-spark-backlash-frustrated-customers <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Dairy Queen customers may soon be ordering Blizzards from an artificial intelligence (AI) voice assistant \u2014 instead of a human employee.\u00a0 The popular fast-food chain […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"rop_custom_images_group":[],"rop_custom_messages_group":[],"rop_publish_now":"initial","rop_publish_now_accounts":{"twitter_2902945987_2902945987":""},"rop_publish_now_history":[],"rop_publish_now_status":"pending","footnotes":""},"categories":[16563],"tags":[],"stock_ticker":[],"class_list":["post-128604","post","type-post","status-publish","format-standard","hentry","category-market-news","entry"],"acf":[],"yoast_head":"\nDairy Queen's new drive-thrus without humans spark backlash by frustrated customers - Wall Street PR<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cablemanpro.com\/wallstreetpr\/dairy-queens-new-drive-thrus-without-humans-spark-backlash-by-frustrated-customers-128604\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Dairy Queen's new drive-thrus without humans spark backlash by frustrated customers - 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